Shipping policy

Welcome to Bigdil’s Shipping Policy!

We know how important it is for you to receive your orders on time and in perfect condition. This policy explains everything you need to know about our shipping process, delivery times, tracking, and more.

When you shop with Bigdil, you agree to the terms outlined here.

1. Order Processing Time

Once you place an order, we get to work! Here’s what happens next:

  • Processing Time: Orders are processed within [2 working days] (excluding weekends and public holidays).
  • Packaging & Dispatch: After confirming your payment, we carefully pack your items and hand them over to the shipping carrier.
  • Peak Seasons: During holidays or high-demand periods, processing might take a little longer—but we always try our best to ship as fast as possible.

2. Shipping & Delivery

We offer different shipping options based on your location.

Estimated Delivery Times

🚚 Standard Shipping: 3 to 5 business days
🚀 Express Shipping: 5 to 15 business days
🌍 International Shipping: 15 to 30 business days (varies by country)

Please note: Delivery times are estimates and depend on your location, customs clearance, and carrier schedules.

3. Tracking Your Order

Want to check where your order is? Here’s how:

✅ Tracking Number: Once your order ships, you’ll receive a tracking number via email.
✅ Tracking Link: Click on the link in your email to see real-time updates.
✅ No Updates Yet? Tracking details may take 24-48 hours to appear after dispatch.

If you haven’t received a tracking email, check your spam folder or contact us at Bigdil.ltd@gmail.com.

4. Shipping Delays & Issues

We do everything we can to deliver on time, but sometimes unexpected delays happen. Common reasons include:

🔴 Customs processing delays
🔴 Bad weather or natural disasters
🔴 Carrier delays (holidays, strikes, etc.)

If your order is delayed beyond the estimated time, don’t worry! Just email us at Bigdil.ltd@gmail.com, and we’ll help you track it down.

5. Lost, Damaged, or Stolen Packages

We take great care in packing and shipping your orders, but in rare cases, things might go wrong:

📦 Lost Package: If tracking shows "delivered" but you didn’t receive it, first check with your neighbors or local post office. If it’s still missing, let us know.
📦 Damaged Package: If your package arrives damaged, take clear photos and email them to us within 48 hours so we can help.
📦 Stolen Package: Unfortunately, we’re not responsible for stolen packages after delivery. Please ensure a safe delivery location.

6. Customs, Duties & Taxes (For International Orders)

  • Some countries charge import duties, taxes, or fees when your package arrives.
  • These costs are not included in our prices or shipping fees—you are responsible for any additional charges.
  • Customs processing times may also cause delivery delays.

Please check with your local customs office if you’re unsure about potential fees.

7. Address & Delivery Issues

🚨 Make sure your shipping address is correct! We cannot change it once your order has been shipped.

  • If an incorrect address is provided and the package is returned to us, you may need to pay additional shipping fees for reshipment.
  • If your package is delivered to the wrong address due to a mistake on your part, we are not responsible for lost packages.

8. Order Changes & Cancellations

  • Once an order is processed and shipped, it cannot be changed or canceled.
  • If you need to make changes, please contact us immediately after placing your order, and we’ll do our best to help.

9. Contact Us

For any shipping-related questions, feel free to reach out!

📧 Email: Bigdil.ltd@gmail.com
📍 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
📞Number:+44 02081543305

Thank you for shopping with Bigdil—we appreciate your trust! 🎉